EAGLE Pour-In-Place Netting

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• For safety products, the packaging must not be opened or tampered with for health and safety reasons.

2. Non-Returnable Items

• Due to hygiene and safety regulations, we cannot accept returns on:
  • Personal protective equipment (PPE) such as masks, gloves, or respirators.
  • Items that have been opened, used, or damaged.

3. Initiating a Return

• To initiate a return, please contact our customer service team at shane@eidahosafety.com or call 208-295-5464.
• Include your order number, a brief description of the issue, and any relevant photos if necessary.
• We will guide you through the process and provide you with a return shipping label if applicable.

4. Refund Process

• Once we receive the returned item and confirm it meets the return conditions, we will process your refund.
• Refunds will be issued to the original payment method. Please note that it may take 5–7 business days for the refund to appear in your account.
• Shipping costs are non-refundable unless the item was defective or there was an error in your order.

5. Exchanges

• If you received a damaged or defective item, we will offer an exchange or full refund at no additional cost.
• For other exchanges, please follow the standard return process and place a new order for the item you wish to receive.

6. Damaged or Defective Items

• If your product is damaged, defective, or incorrect upon arrival, please contact us within 7 days of delivery.
• We will arrange for a return and replacement or a full refund as appropriate.

7. Customer Support

• For any questions or concerns, please reach out to our customer support team at shane@eidahosafety.com or call 208-295-5464.

Shipping Policy

Thank you for choosing us for your safety product needs! We aim to provide you with the best shipping experience possible. Please review our shipping policy below.

1. Processing Time

• Orders are processed and shipped within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed the next business day.
• We will send you a confirmation email with tracking information once your order has shipped.

2. Shipping Methods

• We offer a variety of shipping options depending on your location, including standard shipping and expedited shipping.
• Available shipping methods and costs will be displayed at checkout based on your address.

3. Shipping Rates

• Shipping fees are calculated at checkout based on the weight of your order and the delivery destination.
• Free Standard Shipping is available on orders over $500 (after discounts and before taxes) to any location within 100 miles of Idaho Falls, ID.
• Expedited shipping options are available for an additional cost. You will be provided with a shipping quote during checkout.

4. Delivery Timeframes

• Standard Shipping: Delivery typically takes 5–7 business days within [insert country], and up to 14 business days for international orders.
• Expedited Shipping: Delivery typically takes 2–3 business days within USA, and 7–10 business days for international orders.
• Please note that delivery times may vary due to weather, holidays, or other unforeseen circumstances.

5. International Shipping

• We so not offer international shipping. Please contact us by phone if you need something sent internationally.

6. Order Tracking

• Once your order has shipped, we will send you an email with a tracking number so you can monitor your package’s progress.
• You can track your order on the carrier’s website using the provided tracking number.

7. Shipping Issues & Missing Packages

• If your order does not arrive within the expected timeframe, please contact our customer service team at Shane@eidahosafety.com or 208-295-5464., and we will assist you in tracking your package.
• In the case of lost or damaged packages, we will work with the carrier to resolve the issue. If your package was insured, we will initiate a claim.

8. Address Accuracy

• Please ensure that your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
• If you notice an error in your address after placing the order, please contact us as soon as possible so we can attempt to update the information before your order ships.

9. Contact Us

• If you have any questions or concerns about shipping, please reach out to our customer service team at Shane@eidahosafety.com or 208-295-5464. We’re happy to help!